Parents Communications to School

Overview

It is very important to us that we work closely in partnership with parents and carers, and communication between home and school is key. We recognise however that it can often be difficult communicating with teachers because they have a very full timetable; and we recognise that parents and carers also have very busy lives.

Contacting the School

Email

Communication by email is the preferred method:

Teachers want to respond to parental queries at the earliest opportunity and will do their best to do so, however, the majority of teachers’ time is taken up teaching and preparing for lessons. Teachers are not in a position to check emails during the day and their responsibilities extend beyond the classroom.  They may be unable to respond to you on the day a query is made. We have also agreed with staff that there is no expectation to respond to queries during their personal/family time.

We aim to respond to you as soon as possible and within two working days. Part-time staff may take longer to reply.

Please use staff email addresses if you need to contact staff directly.  These are all listed on the website.  If you cannot find the member of staff you wish to contact, please email adminhub@avonvalleycollege.org.uk marking the email FAO of the member of staff you wish to contact.

Telephone

Please use the main reception number (01980 652467) to leave a message for a teacher to contact you:

·         Reception staff will relay messages to teachers as soon as possible.

·         If a call is urgent, please inform the receptionist who will attempt to find a senior member of staff to speak to you.

·         We will try to respond to you within two working days.

·         Please note lessons are not interrupted for teachers to take calls.

Meetings

The day-to-day care, welfare and safety of your child is managed by the person who is placed closest to them. 

·         In the first instance, please approach the following members of staff who are responsible for your child in the following order:

1)   Form Tutor or Classroom Teacher (if query is relevant to a specific subject)

2)   Key stage Leader or Subject Leader (if query is relevant to a specific subject)

3)   Assistant Principal

4)   Vice Principal

5)   Principal 

·         Meetings should always be pre-arranged with members of staff.

·         If you urgently need to see someone, for instance if there is a serious family emergency or a child protection issue, please phone ahead and the reception staff will do their best to find a senior member of staff to see you. 

For non-urgent meetings we will aim to meet with you within five working days. The school will determine the level of urgency at its discretion, to enable us to manage periods of high demand

METHOD

USE

Email

General conversations.

Insight

Increasingly we will be using INSIGHT to send you information about your child. Here you can see about their attendance, behaviour and homework

Phone Call

Where teachers want a conversation with you.

Letter

Details of trips and information – maybe emailed, sent with your child, put on INSIGHT or posted. Any generic letter home will also be on the website.

Text

We will text you with urgent information. Eg. School closures or detention notifications.

Meeting

We might ask you to come into school and meet with us,

Any communication from school to home will be sent before 7pm.  Please do not expect a reply after this time.

 Website

The website contains much information about the school.  There is a calendar of upcoming events.  All policies are on the website.

Social Media

We use Twitter and Facebook to promote events and to celebrate success.  Although some information might be displayed on social media (eg school closure), this is not the main method of communicating.

No Response

If you have not received a response from the school within two working days please contact the school by emailing adminhub@avonvalleycollege.org.uk and we will follow up your enquiry. Communication with parents and carers is important to us, and we will continue to monitor this policy and our approach to improve the process further.

Parents’ evenings

We no longer have parents’ evenings on the calendar.  Instead we encourage you to contact the school, as above, with concerns as soon as they arrive.  As already described much information about behaviour and attendance is already on INSIGHT along with assessments and reports.  Where you have a concern we encourage you to email or phone the school as described above and, where appropriate, to ask for a meeting.

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